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Restoration Franchise Frequently Asked Questions

There are many questions to ask when buying a franchise – here are some of the most common fire and water damage restoration FAQ and answers to get you started!

Money & Costs

How much money can I make?

As a franchise company, we are regulated as to how financial performance representations can be communicated. We can provide this information to you in written form in the Franchise Disclosure Document (DD) in Item 19 “Financial Performance Representations.” To obtain the FDD, please contact our franchise team.

What we can say about PuroClean’s recession-resistant jobs is based on 2022 reported financials: 298 franchises reported Average Annual Gross Sales of $902,495. For more information, please contact our franchise team.

What are the costs to open my PuroClean franchise?

The franchise fee to open a franchise with us is $59,000. There are some additional start-up costs, which include an initial equipment package, vehicle (lease or buy) and working capital. You can read more about these costs here.

Is financing available?

We work with a number of sources who can help qualify you for funding.

Military veterans can also receive special opportunities through M5.

It is best to speak with us first so we can help direct you to the best contact. We have experts who can help you feel confident about financing and lending opportunities. We want to help – contact our franchise team to learn more about financing options!

What type of office space do I need?

We strongly recommend franchise owners work from a warehouse location with enough room to store equipment and vehicles, and have a small working office (approximately 1,000 – 3,000 square feet). Franchise owners are able to work out of their homes when first starting their business, but should have a plan in place for growth into a dedicated office space.

Does PuroClean offer a military discount?

This is another of the most important questions to ask when buying a franchise. PuroVet is a program PuroClean created that operated year-round with dedicated support programs for veterans operating in its franchise system The PuroVet program offers veterans of the U.S. Armed Forces with a DD214 a discounted rate of 25% off the initial franchise fee – a savings of $12,500. Thank you to ALL that have served our nation.

I already work in the cleaning and restoration industry, do I need to buy all new equipment and vehicles?

We have several owners who have transitioned their business already and would love to talk to you! If you already have trucks and equipment from working in the cleaning and restoration industry, we’d love to review them with you and work to get you up and running quickly.

We are excited that you are looking into joining the PuroClean network of owners to grow your business to the next level with a world-class brand and strong network of franchise owners. We believe your skills and knowledge can strengthen our brand, and PuroClean can provide you with the proven system and resources for which you’re looking.

We’d like to get you in contact with our dedicated franchise director who will work with you to determine the best route to join our network, as well as help determine your current assets and discuss the restoration business for sale. You can set up a meeting with our franchise team by clicking here.

The Opportunity

What does a remediation company do?

Remediation companies like PuroClean help people overcome the setbacks caused by water, fire, mold and other conditions resulting in property damage. Specifically, PuroClean’s fire and water restoration franchise technicians provide water damage remediation, mold removal and biohazard cleanup by employing the newest mitigation technology and procedures while following a strict code of ethics. PuroClean offices are independently owned and operated.

Is previous restoration or water damage experience needed to become a PuroClean franchise partner?

Many successful PuroClean franchise owners come from diverse backgrounds outside of the cleaning and restoration industry, so while previous experience is beneficial, it is not required. PuroClean provides comprehensive training and support, including technical training in restoration processes and equipment usage, during three weeks of training at the PuroClean Academy in South Florida. Franchise owners participate in hands-on training covering all the technical aspects of the business, and are also mentored on location by a current PuroClean franchise owner. Learn more about the full scope of PuroClean’s training and support.

Are storms the only way to make money in this industry?

No, storms do not actually make up the bulk of our business in this industry. PuroClean franchise owners are responding to emergencies right in their own communities for water lines breaking, a bathtub left running and dozens of everyday emergencies that occur in the home or office. You might not see the frequency of these events occurring, but one in 55 homes will. Through the relationships we teach you to build, you have a great business opportunity in the community you live in right now. Learn more about the industry and alternative revenue opportunities here.

What sort of national accounts will I have access to as a franchise partner?

As a PuroClean franchise owner, you will have access to both insurance and commercial accounts. We currently partner with some of the top insurance carriers across the nation. While you will have the opportunity to work with our partners on both the insurance and commercial side you must go through an internal vetting system that we call the certified priority response process. This will ensure that you are ready to tackle the work according to our partners’ guidelines. You will have a dedicated representative walking you through the process to ensure that you meet all the criteria and will be able to onboard your territories accurately.

How large is my territory?

PuroClean does not restrict the growth of any of franchise owners, and our network supports an open territory model. New franchise owners are provided with protected office locations of 100,000 in population where no new PuroClean offices will be opened. To further allow our franchise owners to develop and serve their communities, we add an additional HALO of 150,000 in population to expand each franchise owner’s reach.

These lines on the map are not walls. Rather, if an opportunity arises beyond your territory and you are qualified for the work, you will be able to take it!

Watch a video from our EVP of Operations and Training, Bud Summers explain this a little further.

Who would be considered an ideal owner for a PuroClean franchise?

An ideal PuroClean owner is a growth oriented, general manager type who is good at building relationships. In the initial ramp up phase, the PuroClean franchise owner will be required to wear a variety of different hats – business development/marketing, project management, operations, customer service, and will even be “rolling up their sleeves” and doing some restoration work. However, we do not want owners buying themselves a job to continue working in the business. As the business grows, franchise owners work less IN the business and more ON the business, ultimately managing a multi-vehicle, multi-technician team operation.

Training & Support

Will I receive training for my business?

PuroClean provides an engaging and hands-on, two-week cleaning and restoration industry training course out of our home office for all new franchise owners. The PuroClean Academy is a $1.5 million state-of-the-art facility that also includes an IICRC certified flood house.

Not only will franchise owners receive industry training, but they will also receive training from our marketing team, operations and business development departments. You can read more about our training and schedule here.

What support does PuroClean provide me?

PuroClean franchise owners are supported 24/7. Twenty-four hours a day, every day, there is a person franchise owners can call on our team who will help you with your business needs and the needs of your customers. Your dedicated regional director will be there from the time you open your doors to your first job and beyond. Not only do you have support through the operations team, but you also have support from our marketing team who can provide you the materials you need to market in your local community and optimize your personal website to be found by your local market of customers.

The list of support is neverending, and includes business development, compliance, accounting and more. Our team is your team and together we are here to help you be successful.

Read more about your training here.

How does PuroClean’s mentorship program work?

Through the Mentorship Program, PuroClean ensures franchise owners are supported every step of the way. New PuroClean franchise owners participate in four days of in-person coaching at their mentor’s established business to gain firsthand insights into the world of the  cleaning and restoration industry. Newcomers learn from seasoned professionals in the industry by visiting job sites to observe and participate in real-life restoration scenarios, and gain instrumental and practical day-to-day skills. Coupled with PuroClean’s comprehensive training, the Mentorship Program sets the stage for franchise owners to step into entrepreneurship, and focuses on learning, growth and business support.

How does PuroClean help me market my business?

PuroClean recognizes the importance of a strong, consistent brand message, and offers tools and resources to franchise owners to effectively maintain that message while growing their businesses. This includes access to the company’s proven sales and marketing program, as well as backing from a nationally-recognized PR firm that supports franchise owners at the local, regional and national levels. From a brand identity guide and online library to internet marketing and software solutions, PuroClean has all the tools necessary to help franchise owners gain local visibility and elevate their businesses.