Storm season is upon us and it can be unpredictable. Chris Sanford, franchise owner of PuroClean Disaster Restoration in Warwick, RI, shared that during storm season you never know what is coming and must be prepared for the unexpected. But Sanford has a plan and is ready — he’s weathered a different type of storm and has come out on top.
For the last 12 years, Sanford has not only served his community by providing restoration and remediation services to commercial and residential customers in their times of need but also served his country in the Navy. In 2011, Sanford was deployed to Uganda and left his business for 18 months. When he returned, he was facing a 61 percent drop in sales. He had to take a hard look at the business and decide how he was going to make it work. According to Chris, the key was getting the right people with passion onboard. From there, he and his employees worked tirelessly to reverse the downturn and not only returned numbers to where they were before his deployment but surpassed them.
When asked what piece of advice he would give to potential franchise owners, Chris doubles down on the message that having the right employees is what can make or break a business. He has worked hard to find, recruit and train the right employees — those that are ready to join the culture his team has built and are prepared to deliver the relentless customer service that PuroClean is known for.
To those looking to open a franchise of their own, Sanford leaves them with this last piece of advice, Owning and opening a franchise can be more challenging than you expect, but you get out of it what you put into it. It can be a financially rewarding long-term, and in the case of PuroClean, it is also personally rewarding because we get to help people who are in need every day.”
Known as the “Paramedics of Property Damage™,” PuroClean provides fire and smoke damage remediation, water damage remediation, flood water removal, mold removal and biohazard clean-up to commercial and residential customers. Founded in 2001, PuroClean has quickly become one of the fastest growing property restoration franchise organizations in the nation with a comprehensive network of 280-plus franchise offices across North America. PuroClean technicians are thoroughly screened, insured, and trained in utilizing the latest in mitigation technology and procedures, while operating under a strict code of ethics. Each PuroClean office is independently owned and operated. For more information about PuroClean, contact 800-775-7876 or visit www.puroclean.com; for franchise information, visit www.puroclean.com/franchise