As one of our newest franchise owners, Alex Ho opened his PuroClean office in September 2019. Since then, he’s been keeping himself and his team busy in the restoration business. As part of our efforts to highlight our franchise owners, we recently conducted an interview with Alex. Check out what he had to say on the skills he brought to the table, what he’s learned, where he sees growth opportunities, and how he’s being supported.
Alex: When I signed back in September, it was a very transparent sales process that allows us to listen to franchise owners talk authentically and ask them questions. When I did sign, through those calls I was able to answer any questions I had – I was feeling extremely confident.
Alex: After training, I still felt very confident – there were still a lot of unknowns and questions about what I would actually experience in the field. I knew that I had an entire network of people from our regional director, executive team and franchise owners to guide me.
Alex: Five months into the business, right now I am still confident – it’s a different kind of feeling where it’s more like excitement and there’s a million things to do. Everything is more tangible because I earned jobs and completed them. I have a team of five employees – I have a marketer, a technician – I am doing sales and marketing and building the brand,
Alex: I had the ability to communicate well with customers from previous businesses. As a millennial, I have an understanding of how things work and how they are now for consumers, I am good at creating operations and being efficient. Given my finance background, I know what to look for in order to achieve benchmarks and goals for my company.
Alex: Definitely the technical skills in the business. Learning how to do remediation in the home or business is an area I need to constantly expand my understanding of.
Alex: I have the ability to communicate within the network of franchise owners to help me learn things along the way.
Alex: I’ve been joining networking groups, meeting property managers and insurance companies to build up my database. I think the lunch and learns are the key to any meeting that I lockdown. I do a lot of continuing education classes and it allows us to meet a lot of people in a big crowd.
Alex: For me, I grew up in West Bloomfield, I am fully invested in this area – it’s my home and I want to be known as a good local business owner that cares about his community. I want to be remembered as an honest company that gives back.
Alex: I believe that my goals are achievable – I have seen the victories that I’ve accomplished but I realized I still need to have a team that is organized. I’m putting in the legwork to make sure the business is well known so that people know who to call.
Alex: Craig has been invaluable – he is always reachable – he always a text or phone call away. He’s been able to connect me with a lot of the local franchise owners to make our local network work well together.
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If you are looking for more information about this opportunity, read more about Why PuroClean.
About PuroClean
Known as the “Paramedics of Property Damage™,” PuroClean provides fire and smoke damage remediation, water damage remediation, flood water removal, mold removal and biohazard clean-up to commercial and residential customers. Founded in 2001, PuroClean has quickly become one of the fastest growing property restoration franchise organizations in the nation with a comprehensive network of 280-plus franchise offices across North America. PuroClean technicians are thoroughly screened, insured, and trained in utilizing the latest in mitigation technology and procedures, while operating under a strict code of ethics. Each PuroClean office is independently owned and operated. For more information about PuroClean, click here to download a franchise kit.
