Large Loss Fire Damage Restoration With PuroClean

Here’s what you’ll learn after reading this article: 

• PuroClean Franchise Owner Brock Phillips managed a complex commercial restaurant fire project by rapidly securing the roof against rain and dividing administrative and hands-on duties with strategic partner, Signal Restoration Services.  

• PuroClean Franchise Owners can leverage specialized training to handle large loss fire damage restoration successfully, which relies on technical expertise, rapid emergency response, and strong partner coordination to streamline client, consultant, and insurance interactions.  

• Expanding into major commercial projects creates new marketing opportunities and additional revenue streams for Franchise Owners, backed by PuroClean’s training and commercial support network.  

When a major commercial property suffers a fire, the restoration process can quickly become a complex, high-stakes operation. For PuroClean Franchise Owner Brock Phillips, a 2026 restaurant fire in Indiana provided an opportunity to put his team’s emergency response capabilities to work on a significant loss while collaborating with PuroClean’s sister company, Signal Restoration Services. His experience offers a real-world look at large loss fire damage restoration and how PuroClean Franchise Owners can leverage the system’s commercial large loss capabilities to pursue high-margin, B2B opportunities.  

Phillips, who has owned his PuroClean franchise since 2020, says the scale of the loss made Signal an important partner. Due to the size of the project, this partnership gave his locally owned business access to additional commercial large loss resources and expertise, helping his team deliver at a high level and build relationships that can lead to future referrals. 

Responding When Every Minute Matters 

When Phillips first arrived at the restaurant, the immediate concern was not the fire damage alone. The fire had burned through the roof, and heavy rain was already creating the potential for additional water damage.  

“The fire burnt through the roof, and it had already started raining heavily. We were able to tarp the roof and get it sealed to prevent additional water from entering,” he said.  

This kind of rapid response is central to effective commercial fire damage restoration. PuroClean Franchise Owners have access to specialized training, equipment, and a large loss support team designed to help them respond efficiently when businesses experience significant property damage. 

Knowing When to Bring in a Partner 

Large loss projects can involve numerous stakeholders, including property managers, insurance representatives, consultants, and other professionals. Phillips says Signal Restoration Services became involved because of the scale and complexity of the restaurant loss. 

The relationship between PuroClean and Signal goes beyond a typical restoration partnership. The two companies share common ownership, creating a direct connection between Signal’s national commercial large loss capabilities and PuroClean’s network of local Franchise Owners. When Signal receives a call for a loss anywhere in the country, PuroClean Franchise Owners can serve as local first responders, helping put boots on the ground quickly while Signal provides the resources and oversight needed for the larger project. 

“Working with a partner like Signal becomes important for dealing with the customer, insurance, and consultants. It keeps us focused on producing the job and not writing estimates, ROMs, or going back and forth on the repairs and changes (if any) they want,” he explained.  

That division of responsibilities allowed each team to concentrate on its role. According to Phillips, “We focused on emergency service work and producing the job. They handled all other parties involved.” 

When dealing with large loss fire damage restoration, successful outcomes often depend on coordination as much as technical expertise. Having the right resources and knowing when to involve an experienced partner can help PuroClean Franchise Owners deliver at the highest level for the client, building trust and relationships that can lead to repeat business and future referrals. PuroClean’s network of fellow Franchise Owners and Home Office Support Team Members can also help Franchise Owners navigate large scale restoration projects and build the skills needed to work with insurance companies and other stakeholders involved in commercial losses. 

Turning Large Loss Into a New Opportunity 

For Phillips, the restaurant fire was about more than successfully completing one challenging project. Large commercial losses have opened another avenue for his business.  

“Commercial large loss has created an additional revenue stream. It’s a completely new marketing opportunity and a continuation of what we already do,” he said. 

For Franchise Owners, pursuing large loss restoration can provide another way to expand the types of projects their businesses are equipped to handle. PuroClean provides training and resources designed to help Franchise Owners develop their capabilities as their businesses grow. PuroClean’s broader commercial restoration services can also help Franchise Owners build relationships with businesses that may need water, fire, mold, and other property restoration services. 

Build Your Own Restoration Business With PuroClean 

Phillips’ experience demonstrates what can happen when a local restoration business has the expertise to respond to a major loss and the network to bring in additional resources when the situation calls for it. 

For entrepreneurs seeking a large loss fire damage restoration business, PuroClean provides training, ongoing support, and a proven franchise system designed to help Franchise Owners develop their businesses and pursue commercial opportunities. From franchise development to advanced restoration training and commercial support, Franchise Owners have valuable resources available throughout their ownership journey. 

Interested in building a business with opportunities to serve residential and commercial customers? Download the PuroClean Franchise Report today to learn more about becoming a Franchise Owner. 

FAQs