As all of us know, right now, we’re going through a challenging time that has impacted businesses, communities, and people across the country. But for all the anxiety that the global pandemic has caused, it’s also helped to shed light on the many ways Americans are there for each other and how resilient we can be. We’re proud to say PuroClean restoration franchise owners are no different! So many of them have gone the extra mile to rise to the challenges that COVID-19 has presented — and we’re not surprised. Our franchise owners are part of a PuroClean family that is dedicated to customer service and always looking for ways to demonstrate a servant’s heart.
For these reasons and more, it’s been especially important that we be there for our restoration franchise owners as a brand, to help them continue growing and meeting the needs of their communities, despite the current obstacles. We’re very proud to say that our efforts have not only paid off, they’ve earned us a Most Valuable Corporate Response award during the 17th Annual International Business Awards program, and we couldn’t be more honored!
Our Response Was Immediate
From the very beginning of the pandemic, we made it our mission to facilitate and innovate as much as possible, so our franchise owners could feel safe while doing their important work. We initiated a work-from-home mandate for all our home office team members, allowing them to continue supporting our franchise owners safely, with no break in service. Our corporate office has kept abreast of all CDC guidelines and procedures, providing our franchise owners with ongoing virtual updates, and getting critical resources to all our partners throughout North America as needed. For our new franchise owners, we’ve made sure all onboarding has been done safely, though no less effectively, through new virtual training courses taught in the safety of a virtual classroom.
Because we know how important communication is during times like these, we’ve made daily calls to our franchise owners, reaching out to see how we might best help them and what their needs might be. We’ve generated new videos, marketing materials, and operational procedures that reiterate our commitment to the safety and support of the communities we serve. For us, this is about much more than a bottom line; it’s about leadership, servitude, and a belief in something bigger than ourselves.
At the Forefront of Our Industry
Since 2001, PuroClean has been a leader in the restoration franchise space, helping hundreds of communities across the country with our over 300 locations. It’s no accident that we’re known as the “Paramedics of Property Damage®,” providing prompt and professional help to property owners when they need it most. No matter what the circumstances may be, we always take our work and our commitment to our customers and our franchise owners seriously and look forward to meeting the restoration and repair needs of our local communities nationwide. We’d love for you to join us!
When you become part of the PuroClean restoration franchise family, you can count on our ongoing support. To find out more, get in touch today!