With the world in a state of uncertainty during Coronavirus pandemic, franchise owner, Tim James, shares how guidance from PuroClean Corporate Headquarters has served as a pillar of strength and hope during this challenging time, helping him keep his family and staff safe while allowing him to continue assisting his community and building success in his business.
James, who has been in the restoration business for over 20 years, was first attracted to PuroClean because of the servant heart culture that forms the foundation of our core values and because of the trust he had in the executive leadership team including CEO and Chairman Mark W. Davis, Vice Chairman Frank Torre and President & Chief Operating Officer Steve White. Coming from a family of eight children and having four of his own, James appreciates our family-first mentality and dedication to providing relentless customer service to both our franchise owners and the communities they serve during their times of need.
It’s times like these, where PuroClean is proud to provide world-class support and live up to our reputation as the Paramedics of Property Damage®. According to James, one of the most significant benefits of being a PuroClean franchise owner during times like these is the unparalleled support offered by the PuroClean Corporate Headquarters.
Throughout the COVID-19 pandemic, our corporate headquarters has been hard at work, keeping our franchise owners up to date with the latest information and guidelines daily.
“They cut through the red tape and got us what we needed almost instantly so that we could be competitive out there in the market and have marketing materials to hand out,” said James.
He says that the guidelines and information that have been provided allowed him to take care of his daily work while capturing the additional business.
To anyone thinking of purchasing a franchise, James offers this insight, “It’s always been a good time to get into the restoration business, but it’s a great time to become a PuroClean franchise owner because ownership is dedicated to growing their franchise partners business and the overall brand.”